FAQ
Frequently Asked Questions
What is AILogofix.com?
AILogoFix.com is a professional graphic design service specializing in logo enhancement and vectorization. We turn your existing logos or AI-generated designs into high-quality, scalable graphics without any loss of quality. Our key services include logo vectorization, AI logo fixing (enhancing AI-created logos), mascot logo design, and other custom graphic design work. Our team of experienced designers works closely with you to ensure your logo looks polished and perfectly represents your brand.
Why should I choose AILogofix for my logo needs?
Fast Turnaround: We deliver results quickly – often within 24 hours for standard orders. For urgent projects, we can even provide initial results in as little as 4 hours (depending on complexity and schedule).
Quality Assurance: Your logo is redrawn and refined manually by our skilled designers (no auto-tracing), ensuring every detail is crisp. Vector logos can be scaled to any size without losing clarity, so your design will look sharp on everything from business cards to billboards.
Unlimited Revisions: We want you to be 100% happy with the outcome. Our Standard and Premium packages include unlimited revisions – we’ll keep refining your design until it looks exactly the way you want.
Multiple File Formats: You’ll receive your final logo in all the essential formats (AI, EPS, SVG, PDF, PNG, JPG). This ensures you can use your logo for both web and print with ease, or hand it off to other professionals without any compatibility issues.
Satisfaction Guaranteed: Your satisfaction is our top priority. If you’re not satisfied with the design during the process, we’ll make it right through revisions or offer a refund before the final files are delivered. We pride ourselves on happy clients and will do everything we can to deliver a logo you love.
Secure Payments: You can pay with confidence. We use the trusted 2Checkout payment gateway, which supports all major credit/debit cards and PayPal. All transactions are encrypted and secure, protecting your personal information.
How does the process work?
Once you place an order with AILogofix, here’s what you can expect:
Initial Consultation & Details: After checkout, we’ll ask for your current logo file (if you have one) or details about what you need designed. You can upload your image (e.g., a JPEG/PNG to be vectorized) and share any specific instructions or preferences (colors, font, style, etc.).
Design & Vectorization: Our designers get to work on your project. We will vectorize your logo or create a new design as requested, carefully redrawing and enhancing every element. For AI-generated logos, this step involves cleaning up any imperfections and making sure the design is professional-grade.
Review & Feedback: We’ll send you a preview of the work (a sample image of the vectorized or newly designed logo) for your review. You can examine this draft and see if it meets your expectations.
Revisions: If you want any changes, just let us know! We offer revisions (even unlimited in some packages) to tweak the design according to your feedback. We’ll promptly make the adjustments – whether it’s a color change, font tweak, or any other modification – and send you the updated version.
Final Approval & Delivery: Once you are completely satisfied with how the logo looks, you give us the final approval. We then prepare the final files and deliver them to you. Delivery is done via email or a download link, and you’ll receive all the promised file formats (AI, EPS, SVG, PDF, PNG, JPG) in a neatly packaged ZIP file. After that, the logo is ready for you to use in all your projects!
What do I need to provide to get started?
Getting started is easy. If you already have a logo (for example, a low-resolution image that you want vectorized or fixed), you simply need to send us that file. We can work with virtually any format (JPEG, PNG, PDF, etc.), but the higher the image quality, the better the result. If you’re requesting a new mascot logo design or a custom logo from scratch, you can share your ideas or sketches – tell us about your vision, preferred style, colors, and any inspiration you have. The more details you provide, the more closely we can tailor the design to your expectations. Don’t worry if you’re not sure what you want; we’re happy to guide you through options once we know a bit about your brand or project.
What is logo vectorization and why do I need it?
Logo vectorization is the process of converting a raster image (like a JPG or PNG) into a vector graphic. Raster images are made of pixels and can become blurry or lose quality if you zoom in or enlarge them. By contrast, vector graphics are made of shapes and curves defined mathematically, which means they can be scaled infinitely without any loss of qualitylogovectorizationservice.com. By vectorizing your logo, we ensure you get a clean, high-resolution version that stays perfectly sharp at any size – whether on a small website icon or a large banner. This is essential for professional branding because it means your logo will always look clear and crisp. At AILogofix, we manually redraw your logo in Adobe Illustrator (and similar tools) to create an accurate vector file, preserving all the details and colors of your original design.
What is AI logo fixing?
“AI logo fixing” refers to our service of taking a logo that was created by an AI generator (or any low-quality logo image) and enhancing it to professional standards. Often, AI-generated logos might have imperfections – for example, awkward shapes, inconsistent spacing, low resolution, or other quirks that don’t quite look right. We step in to refine and polish such designs. Our designers will clean up any jagged edges or odd elements, adjust the layout and proportions if needed, and then convert the logo into a crisp vector format. The end result is a high-quality logo that maintains the original concept but with expert finishing touches. In short, we transform your AI-generated draft into a market-ready logo that you can confidently use for your business.
What is mascot logo design?
Mascot logo design involves creating an illustrated character or mascot as the centerpiece of your logo. This could be anything – an animal, a person, a mythical creature, or any character that represents your brand’s personality. Our team excels at mascot logos, meaning we can design a unique character from scratch based on your requirements. For example, if your brand is a sports team with a tiger mascot or a business that wants a friendly cartoon character as a spokesperson, we’ll draw that mascot in a style that fits your brand (be it cute, fierce, playful, etc.). The mascot is integrated with your company name or text in a cohesive logo design. All mascot logos we create are delivered as high-quality illustrations in vector format, so they’re fully scalable. A mascot logo can give your brand a memorable, personable identity that customers will recognize instantly.
Can you create a custom logo from scratch for me?
Yes, absolutely! While we do a lot of vectorization and logo improvements, we also offer full custom logo design services. If you need a brand-new logo (not based on an existing design), our professional designers will work with you to create one from the ground up. The process is similar: we’ll gather information about your brand’s identity, your style preferences, and any ideas you have. Then we’ll create initial logo concepts for you to review. You’ll be able to give feedback on those concepts, and we’ll refine the design through revisions until we arrive at the perfect logo for your brand. Whether you’re looking for a modern minimalist logo or an elaborate illustrative logo, we can design it from scratch according to your vision. The final product will be delivered in all the usual formats (vector files and images) for your use.
Do you offer other graphic design services besides logos?
Yes, we do offer other graphic design services on request. Our core focus is logo work, but our talented design team has experience with a variety of digital and print design projects. If you need related graphics – for example, business card design, stationery, social media graphics, banner ads, or any other branding materials – we can help with those as well. Simply let us know what you’re looking for, and we can discuss your project to see how we can assist. We aim to be a one-stop solution for your graphic design needs. For any custom requests outside of logos, feel free to contact us for a consultation or a quote, and we’ll do our best to accommodate your needs.
How long does it take to complete my order?
We pride ourselves on a fast turnaround. For most standard logo projects, you can expect the first version or preview of your logo within 24 hourslogovectorizationservice.com of placing your order (often sooner). Many simple vectorization jobs are delivered the same day. If you have a really urgent request, we also offer rush delivery – in some cases we can finish a job in as fast as 4 hours (depending on the complexity of the design and current workload). On the other hand, very complex or detailed projects (for example, a detailed mascot illustration) might take up to 48 hours to ensure we take the time to get everything perfect. We will always communicate with you about the expected timeline when you order, so you know exactly when to expect your final files.
What is your delivery process?
After you approve the final design, we prepare all the final files for delivery. We will typically zip the files (to keep them organized and easy to download) and send them to you via a secure email link or through the order chat on our website. You will receive all the promised formats of your logo: for example, the Adobe Illustrator file (.AI), vector copies in .EPS and .SVG, a print-ready .PDF, and high-resolution PNG and JPG images. If the files are emailed, you’ll get a link or attachment to download them directly to your computer. Delivery is entirely electronic, so you can get your logo files as soon as they’re ready, without any shipping delays. We also keep a backup of your files for a limited time, so if you ever have an issue with the download, just let us know and we can resend them. The final files are yours to keep and use however you need.
(Note: Before final delivery, we always make sure you have seen a preview and are satisfied with the design. We only finalize and send the files once you give us the go-ahead, so there are no surprises.)
How many revisions can I request?
We offer a very client-friendly revision policy. The number of free revisions you get depends on the package you choose for your project. Our Standard and Premium packages come with unlimited revisions includedetsy.com, which means we will continue to make tweaks and edits until you are 100% satisfied with your logo. If you have chosen a Basic package, it includes a set number of revision rounds (for example, two rounds of revisions are included at no extra cost). In practice, we’re quite flexible – our goal is to ensure you end up with a design you love. Minor adjustments beyond the included revisions can often be accommodated without any issue. You can request changes such as color adjustments, font changes, layout modifications, or any other reasonable tweaks. We’ll implement your feedback quickly and keep refining the design until it’s perfect. Rest assured, we won’t consider the project complete until you have approved the final logo design.
What file formats will I receive?
We provide a comprehensive set of file formats with every logo delivery, so you’ll have everything you need for both print and digital use. Typically, you will receive:
AI – Adobe Illustrator file (this is the original vector source file of your logo).
EPS – A universal vector format that is great for printing purposes (commonly requested by printers and designers).
SVG – A web-friendly vector format, ideal for websites or scalable graphics in apps (SVGs can scale without quality loss in digital uselogovectorizationservice.com).
PDF – A PDF version of your logo (PDFs can also contain a scalable vector and are easy to view and share).
PNG – A high-resolution image file with a transparent background. PNGs are perfect for using your logo on websites or documents where you might need a transparent background.
JPG (JPEG) – A high-resolution image with a solid background (usually white). This is useful for general purposes and situations where a transparent background isn’t needed.
If you need any other specific format, just let us know. For example, we can provide a PSD (Photoshop file) or other formats on request. By default, the above formats cover most uses: the vector files (AI, EPS, SVG, PDF) ensure you can enlarge the logo to any size and it will stay sharplogovectorizationservice.com, and the PNG/JPG files are readily usable in everyday applications. Having these files means you’ll be able to print your logo in high quality, use it on your website, in social media, on merchandise, and anywhere else without any issues.
What payment methods do you accept?
We accept all major credit and debit cards. Our website integrates with 2Checkout (Verifone) as the payment gateway, which supports Visa, MasterCard, American Express, Discover, and more, as well as PayPal payments2checkout.com. This means you can pay securely from almost any country using your preferred payment method. The checkout process is straightforward: you can enter your card details or choose PayPal, and 2Checkout will handle the transaction securely. We do not see or store your sensitive payment information – all payments are processed on 2Checkout’s secure platform which uses encryption and fraud protection. You can have peace of mind that your payment is safe and your information is protected when you order from us.
What is your refund policy?
We want you to feel confident in our service, so we offer a fair refund policy. If for any reason we are unable to deliver a design that you are satisfied with, you may request a refund before the final files are deliveredetsy.com. In practice, this means that during the design process – after you see the initial drafts or samples – if you feel that we’re not meeting your expectations, you can let us know. We will either continue to revise the work to your liking or, if it’s clear we can’t achieve what you’re looking for, we will issue a refund. However, once you have approved the final logo and we’ve sent you all the final files, the project is considered complete and we generally do not offer refunds beyond that point. (Since digital design work is labor-intensive and once you have the files, they can’t be “returned,” this is a standard policy.) Rest assured, our ultimate goal is your satisfaction – we will do everything we can through revisions and communication to get the design right. The need for a refund is extremely rare, as we make sure to collaborate with you closely, but we include this policy to give you peace of mind that you won’t be stuck with a design you don’t love. We stand by the quality of our work and your happiness as a customer.
Last updated: September 11, 2025
Contact us
If you have any questions, please contact us via Inbox or support@ailogofix.com.