HERE TO HELP
A little guidance. A clear next step.
Answers for your order, files, and design journey.
How do I place an order?
Choose a service and package, continue to checkout, then submit your requirements inside Order Details.
How does Pay Later work?
Place your order without an online payment. Our team arranges payment offline. Your payment status stays outstanding until an administrator records it as paid.
When does the delivery time start?
The package delivery time starts when you submit your completed requirements. The order page shows your exact deadline.
How do I request changes?
Open the latest delivery in Order Details and select Request revision. Describe the changes and attach references if needed. The team will submit a new delivery.
Where are my files?
Your submitted requirements and delivery files stay in the order activity. Open an image to preview it, or use its download button.
Can other clients see my order?
Your order and artwork are accessible only to you and the approved AiLogoFix team. Feedback is clearly identified as public before you submit it.
How do I get an invoice?
Download the PDF invoice from Order Details or Billing & Invoices. An outstanding invoice is not a payment receipt.
Is PayPal or Card available?
These options will become available when the payment connections are configured. Until then, checkout supports Pay Later.